Terms and Conditions

Terms and Condition

1. Who is Mizar Mobiles and Toys?

Mizar Mobiles and Toys is a business based in Qatar. In this document, we refer to ourselves as “Mizar Mobiles and Toys”, “we”, “us”, or “our”, and we refer to you as “you”, “your”, or “Customer”.

Mizar Mobiles and Toys is an online and retail platform offering:

  • Smartphones

  • Mobile accessories

  • RC cars and toys

  • Electronic gadgets

  • Kids toys and gift items across Qatar.

The Services provided by Mizar Mobiles and Toys include:

Online Shopping

Part of our Services relates to communicating information about smartphones, accessories, toys, RC vehicles, gadgets, and other electronic products available through our online platforms and store.

Customers may place orders through:

  • Website

  • WhatsApp

  • Social media platforms

  • Direct store purchase

Customers ordering through WhatsApp or call may have limited access to account features.

Delivery

Products purchased through our platform will be delivered to the address specified by the Customer during checkout or registration.

For Shop Pickup orders, products will be reserved for 1 day after confirmation.

Delivery Timeframe

Customers acknowledge that delivery of products may take approximately 1 to 3 business days according to the order confirmation.

All delivery timeframes are estimates only and delays may occasionally occur. If your delivery is delayed, Mizar Mobiles and Toys will inform you accordingly.

Deemed Receipt

If you do not receive the product by the estimated delivery date, you must immediately contact customer support.

Failure to Accept Delivery

If the Customer fails to receive the delivery without valid reason, Mizar Mobiles and Toys reserves the right to cancel the order.

Agreement

We may update these Terms & Conditions at any time, and all updates will be posted online.

By continuing to use our website, social media pages, or services, you agree to be legally bound by the latest Terms & Conditions.

Scope of Use

Mizar Mobiles and Toys services are intended only for personal and non-commercial use.

You may access our services through:

  • Website

  • Mobile devices

  • Standard web browsers

You may not use:

  • Bots

  • Scraping tools

  • Spiders

  • Automated systems
    to retrieve or copy data from our platforms.

Place Restrictions

Our services are intended only for customers within Qatar. Customers accessing our services outside Qatar may browse our platforms but may not be eligible for delivery services.

Age Restrictions

Customers must be 18 years or older to place orders.

Prevention of Use

We reserve the right to suspend or prevent access to our platforms at any time for misuse or violation of these terms.

2. Account

Why Register?

Customers may register an account to:

  • Track orders

  • Save delivery details

  • Access purchase history

  • Receive promotional offers

Guest checkout is available with limited access.

We reserve the right to decline registration or suspend accounts at any time.

How to Register

Customers may be required to provide:

  • Name

  • Phone number

  • Email address

  • Delivery address

It is your responsibility to provide accurate information.

Passwords

Customers are responsible for maintaining the confidentiality of account passwords and login credentials.

We are not liable for unauthorized account access resulting from customer negligence.

Valid Email Addresses

Accounts must be registered using a valid personal email address.

Emails & Notifications

Mizar Mobiles and Toys may send:

  • Order updates

  • Promotional offers

  • Product announcements

  • Service notifications

Customers may unsubscribe from promotional messages at any time.

3. Limitation of Liability

Mizar Mobiles and Toys shall not be liable for:

  • Indirect damages

  • Loss of data

  • Delivery delays

  • Technical interruptions

  • Product misuse

  • Service interruptions

  • Third-party failures

We are not responsible for damages arising from customer misuse of products or services.

4. Rules of Usage

Errors and Omissions

We reserve the right to correct any errors, omissions, or inaccuracies related to:

  • Product listings

  • Pricing

  • Availability

  • Descriptions

Stop/Block Access

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms

  • Use fake information

  • Abuse promotions

  • Attempt unauthorized access

  • Disrupt our services

Multiple Accounts

Customers may not create multiple accounts for fraudulent or abusive purposes.

Technology

We do not guarantee compatibility with all browsers, mobile devices, or operating systems.

Withdrawal

We reserve the right to remove or discontinue any product or service without prior notice.

5. Suspension & Termination

If customers violate these Terms & Conditions, we may:

  • Suspend accounts

  • Cancel orders

  • Block access permanently

We may cooperate with legal authorities when required by law.

6. Payment

We accept:

  • Cash on Delivery (COD)

  • Debit/Credit Cards

  • Online payment methods where available

Additional service or convenience fees may apply.

7. Data Protection

Please refer to our Privacy Policy regarding:

  • Customer information collection

  • Data storage

  • Usage of customer information

  • Data protection procedures

8. Indemnification

Customers agree to indemnify and hold harmless Mizar Mobiles and Toys, its staff, employees, and representatives from any claims, damages, liabilities, or expenses arising from misuse of our services or breach of these Terms.

9. Questions & Complaints

For any questions or complaints, customers may contact us through:

  • Website

  • WhatsApp

  • Social media pages

  • Customer support contact numbers

We will make reasonable efforts to resolve customer concerns promptly.

10. Cancellation of Orders

Mizar Mobiles and Toys reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Payment verification issues

  • Suspected fraud

  • Incomplete customer information

Customers may request cancellation before shipment confirmation.

11. Return Policy Within Qatar

Our return policy applies only within Qatar.

Products may be eligible for return if:

  • Physically damaged

  • Defective

  • Missing accessories

  • Incorrect item delivered

Return Conditions

Returns will only be accepted if:

  • Product is unused

  • Product is in original packaging

  • Accessories and manuals are included

  • Product was not damaged after delivery

Non-Returnable Products

Certain items may not be eligible for return, including:

  • Opened accessories

  • Used toys

  • Clearance products

  • Products marked “Non-Returnable”

Damaged Packaging

Customers are advised to check packaging before accepting delivery. If packaging appears damaged or tampered, customers should refuse delivery.

3-Day Return Guarantee

We offer a 3-day return policy for eligible products if:

  • Product remains unused

  • Packaging is sealed

  • Product is in resellable condition

Delivery and payment processing charges may be deducted from refunds.

Refunds & Replacements

Refunds or replacements will be processed after inspection and approval.

If replacement stock is unavailable, a refund may be issued.

All refunds will be processed in Qatari Riyals (QAR).

12. Warranties

Warranty coverage depends on:

  • Manufacturer policies

  • Supplier warranty terms

Mizar Mobiles and Toys is not responsible for:

  • Manufacturer warranty disputes

  • Incorrect product information provided by suppliers

  • Product unavailability

  • Third-party warranty limitations

13. Delivery Conditions

Free Delivery

  • Free delivery inside Doha

  • Free delivery for locations within 20KM from our store/warehouse

Additional Delivery Charges

Locations beyond 20KM may be subject to additional delivery charges.

Shop Pickup

Shop Pickup is available for eligible products at no additional cost.

Some products may not qualify for Shop Pickup depending on stock availability and product category.