{"id":9,"date":"2026-05-10T07:05:38","date_gmt":"2026-05-10T07:05:38","guid":{"rendered":"https:\/\/mizarmobilesandtoys.com\/?page_id=9"},"modified":"2026-06-01T15:27:39","modified_gmt":"2026-06-01T15:27:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mizarmobilesandtoys.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-125005a0 e-flex e-con-boxed e-con e-parent\" data-id=\"125005a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f125ca5 elementor-widget elementor-widget-text-editor\" data-id=\"1f125ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Return, Refund &amp; Exchange Policy<\/h1><h3>For Mizar Mobiles and Toys<\/h3><p>This policy is designed for a Qatar-based online store selling mobiles, gaming products, toys, accessories, smart watches, earphones, and electronic gadgets, while remaining aligned with Qatar Consumer Protection requirements. (<a title=\"Legislations | Law No. 8 of 2008 on Consumer Protection\" href=\"https:\/\/www.almeezan.qa\/LawArticles.aspx?LawTreeSectionID=9819&amp;language=en&amp;lawId=2647&amp;utm_source=chatgpt.com\">Al Meezan<\/a>)<\/p><hr \/><h1>Return, Refund &amp; Exchange Policy<\/h1><p>Last Updated: June 2026<\/p><p>Welcome to <a href=\"https:\/\/mizarmobilesandtoys.com\/ar\/?utm_source=chatgpt.com\">Mizar Mobiles and Toys<\/a>.<\/p><p>Customer satisfaction is important to us. Please read our Return, Refund and Exchange Policy carefully before making a purchase.<\/p><h2>1. General Policy<\/h2><p>Due to the nature of electronic products, gaming accessories, toys, mobile phones, smart devices, and related accessories, we do not accept returns, refunds, or exchanges for:<\/p><ul><li><p>Change of mind.<\/p><\/li><li><p>Incorrect product selection by the customer.<\/p><\/li><li><p>Customer preference changes after purchase.<\/p><\/li><li><p>Products that have been opened, used, activated, installed, or damaged by the customer.<\/p><\/li><li><p>Products without original packaging, accessories, manuals, seals, or invoices.<\/p><\/li><\/ul><p>By placing an order, the customer agrees to this policy.<\/p><hr \/><h2>2. Eligible Cases for Return, Refund or Exchange<\/h2><p>A return, refund, replacement, or exchange may be approved if:<\/p><ul><li><p>The product received is defective upon delivery.<\/p><\/li><li><p>The product is physically damaged during delivery.<\/p><\/li><li><p>The wrong product was delivered.<\/p><\/li><li><p>The product significantly differs from the description displayed on our website.<\/p><\/li><li><p>A manufacturing defect is confirmed.<\/p><\/li><\/ul><p>Such cases will be handled in accordance with applicable Qatar Consumer Protection regulations. (<a title=\"Legislations | Law No. 8 of 2008 on Consumer Protection\" href=\"https:\/\/www.almeezan.qa\/LawArticles.aspx?LawTreeSectionID=9819&amp;language=en&amp;lawId=2647&amp;utm_source=chatgpt.com\">Al Meezan<\/a>)<\/p><hr \/><h2>3. Defect Reporting Period<\/h2><p>Customers must report any defect, damage, missing item, or incorrect product within <strong>24 hours of delivery<\/strong>.<\/p><p>To process a claim, customers must provide:<\/p><ul><li><p>Order number or invoice.<\/p><\/li><li><p>Clear photos or videos showing the issue.<\/p><\/li><li><p>Product packaging photos.<\/p><\/li><li><p>Description of the problem.<\/p><\/li><\/ul><p>Claims submitted after the reporting period may not qualify for replacement or refund unless covered under manufacturer warranty.<\/p><hr \/><h2>4. Inspection Process<\/h2><p>All returned products are subject to inspection by our technical team.<\/p><p>A return, refund, or replacement may be rejected if:<\/p><ul><li><p>The product shows signs of misuse.<\/p><\/li><li><p>Physical damage occurred after delivery.<\/p><\/li><li><p>The product has been modified, repaired, or tampered with.<\/p><\/li><li><p>Serial numbers, warranty stickers, or security seals are removed or altered.<\/p><\/li><li><p>The reported issue cannot be verified.<\/p><\/li><\/ul><hr \/><h2>5. Mobile Phones, Tablets &amp; Smart Devices<\/h2><p>For mobile phones, tablets, smart watches, gaming consoles, and similar electronic devices:<\/p><ul><li><p>Opened and activated devices cannot be returned for change of mind.<\/p><\/li><li><p>Manufacturing defects are handled according to manufacturer warranty terms.<\/p><\/li><li><p>Devices showing accidental damage, liquid damage, software modification, or unauthorized repairs are not eligible for refund or replacement.<\/p><\/li><\/ul><hr \/><h2>6. Gaming Products &amp; Accessories<\/h2><p>Gaming accessories, controllers, headphones, keyboards, mice, gaming gadgets, and related products:<\/p><ul><li><p>Cannot be returned after opening for hygiene, compatibility, or preference-related reasons.<\/p><\/li><li><p>May be replaced only if a verified manufacturing defect is reported within the applicable period.<\/p><\/li><\/ul><hr \/><h2>7. Toys &amp; Ride-On Products<\/h2><ul><li><p>Toys must be checked upon delivery.<\/p><\/li><li><p>Products damaged due to misuse, improper assembly, battery leakage, accidents, or normal wear and tear are not eligible for return or refund.<\/p><\/li><li><p>Manufacturing defects reported within the approved period may qualify for replacement.<\/p><\/li><\/ul><hr \/><h2>8. Refund Method<\/h2><p>Where a refund is approved:<\/p><ul><li><p>Refunds will be processed through the original payment method whenever possible.<\/p><\/li><li><p>Processing times may vary depending on banks, payment providers, or financial institutions.<\/p><\/li><li><p>Delivery, shipping, installation, assembly, and service charges are generally non-refundable unless required by applicable law.<\/p><\/li><\/ul><hr \/><h2>9. Order Cancellation<\/h2><p>Orders may be cancelled before shipment.<\/p><p>Once an order has been dispatched, shipped, delivered, activated, assembled, or handed over to the customer, cancellation requests may not be accepted.<\/p><hr \/><h2>10. Warranty<\/h2><p>Products covered by manufacturer warranty will be serviced according to the warranty terms provided by the manufacturer or authorized distributor.<\/p><p>Warranty does not cover:<\/p><ul><li><p>Physical damage.<\/p><\/li><li><p>Water or liquid damage.<\/p><\/li><li><p>Misuse or negligence.<\/p><\/li><li><p>Power surges.<\/p><\/li><li><p>Unauthorized repairs.<\/p><\/li><li><p>Accidental damage.<\/p><\/li><\/ul><hr \/><h2>11. Contact Information<\/h2><p>For return, replacement, warranty, or refund requests:<\/p><p><strong>Mizar Mobiles and Toys<\/strong><br \/>Phone: +974 55709964<br \/>Email: <a href=\"mailto:support@mizarmobilesandtoys.com\">support@mizarmobilesandtoys.com<\/a><br \/>Website: <a href=\"https:\/\/mizarmobilesandtoys.com\/ar\/?utm_source=chatgpt.com\">www.mizarmobilesandtoys.com<\/a><\/p><hr \/><h2>Important Notice<\/h2><p>Nothing in this policy limits or excludes any rights available to consumers under applicable Qatar Consumer Protection laws and regulations. (<a title=\"Legislations | Law No. 8 of 2008 on Consumer Protection\" href=\"https:\/\/www.almeezan.qa\/LawArticles.aspx?LawTreeSectionID=9819&amp;language=en&amp;lawId=2647&amp;utm_source=chatgpt.com\">Al Meezan<\/a>)<\/p><h3>Short Version for Product Invoices<\/h3><blockquote><p>No refund or exchange for change-of-mind purchases after delivery.<\/p><p>Defective, damaged, or incorrectly delivered products must be reported within 24 hours of delivery with photos and proof of purchase.<\/p><p>Approved claims may qualify for repair, replacement, or refund as required under applicable Qatar Consumer Protection regulations.<\/p><p>Products showing misuse, physical damage, liquid damage, missing accessories, or tampered warranty seals are not eligible for return or exchange. (<a title=\"Legislations | Law No. 8 of 2008 on Consumer Protection\" href=\"https:\/\/www.almeezan.qa\/LawArticles.aspx?LawTreeSectionID=9819&amp;language=en&amp;lawId=2647&amp;utm_source=chatgpt.com\">Al Meezan<\/a>)<\/p><\/blockquote><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return, Refund &amp; Exchange Policy For Mizar Mobiles and Toys This policy is designed for a Qatar-based online store selling [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":13,"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":8820,"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/pages\/9\/revisions\/8820"}],"wp:attachment":[{"href":"https:\/\/mizarmobilesandtoys.com\/ar\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}